Return & Refund policy
Returns Eligibility
Returns are accepted only under the following conditions.
The item is defective or damaged upon arrival.
The incorrect item has been delivered.
We do not accept returns for change of mind, incorrect selection by the customer, used items, or items without their original packaging, except where required under applicable UAE consumer protection laws.
Return Process
To request a return, please contact our customer service team within 48 hours of delivery, providing your order details and supporting photographs, where applicable.
For standard returns, the following conditions apply:
- Items must be unused and in their original condition.
- Items must be returned in their original packaging.
- All original accessories, inserts and packaging must be included.
- Items showing signs of use, wear or damage after delivery may not be eligible for return.
These conditions apply to eligible glassware, tableware and other products purchased from our online store.
Approved returns will be arranged for collection, refund or exchange, depending on the circumstances and product availability.
These conditions do not affect customers' statutory rights under applicable UAE consumer protection laws.
Damaged or Incorrect Items
We recommend inspecting your order upon delivery to ensure all items are in good condition and match your purchase.
If you receive a damaged, defective or incorrect item, please contact our customer service team within 24 hours of delivery whenever possible, providing your order number and clear photographs of the affected items and packaging.
Reports submitted after this period will also be reviewed. Reporting timeframes do not limit your rights under applicable UAE consumer protection laws.
Our team will assess the issue and arrange an appropriate resolution, including a replacement, refund or exchange where applicable.
Refunds
Where applicable, refunds will be processed using the original payment method.
Refunds will be processed within a reasonable timeframe in accordance with payment provider policies.
Consumer Rights
Nothing in this Refund Policy shall limit or exclude any rights granted to consumers under applicable UAE consumer protection laws.