FAQ's

Use this text to answer questions in as much detail as possible for your customers.

Delivery within Dubai, Sharjah, and Ajman usually takes 1–2 working days.
Delivery to Abu Dhabi and the Northern Emirates usually takes 2–4 working days.
Delivery times are estimates and may vary during peak periods or due to operational or logistical constraints.

Free delivery across UAE for orders over AED 250.
For orders below AED 250, a delivery fee of AED 25–50 may apply. The final delivery charge will be calculated at checkout or confirmed before dispatch.

No, we currently deliver only within the United Arab Emirates.

No, same-day delivery is not available at the moment.

Showroom pick-up may be arranged upon request and subject to confirmation.
Please contact us before visiting to make sure your order is ready for collection.

Once your order is confirmed and dispatched, our team will share delivery updates with you directly.

There is no minimum order.

Please contact our customer service team as soon as possible after placing your order. If the order has not yet been dispatched, we will do our best to assist you.

Please contact our customer service team as soon as possible.
Orders can only be cancelled before dispatch.

Please check your spam or junk folder first.
If you still cannot find the confirmation email, contact our customer service team and we will assist you.

Please try again using one of the available payment methods at checkout.If the issue continues, contact our customer service team and we will assist you.

Returns are accepted only if the item is damaged, defective, or incorrect upon delivery.

Items must be unused, in original condition, and returned in their original packaging with all accessories, inserts, and packaging included.

We do not accept returns for change of mind, incorrect selection by the customer, used items, or items without original packaging, except where required under applicable UAE consumer protection laws.

Please inspect all items upon delivery.

If you receive a damaged item, take clear photos of the product and packaging and contact our customer service team within 24 hours of receiving the order.

Damage reports submitted after this period may be reviewed on a case-by-case basis.

Please take photos of the item received and share your order details with our customer service team. We will review the case and assist you accordingly.

Where applicable, refunds will be processed using the original payment method.

Refunds are processed within a reasonable timeframe and may depend on the payment provider or bank processing time.

For wholesale, hospitality, or B2B enquiries, please contact our team with the list of required items and quantities.
We will prepare a quotation based on availability and requirements.